Shipping & Service Duration Policy – سياسة الشحن ومدة الخدمة

This policy aims to clarify the shipping mechanism and service execution times on the elantony site to ensure complete transparency with our customers.

1. Shipping scope Shipping range

We only ship within the Arab Republic of Egypt, unless otherwise agreed upon in advance.

Shipping is done thru approved external shipping companies.

2. Order Processing Time

The order is prepared within 1 – 3 business days from the date of order confirmation.

The preparation time does not include Fridays and public holidays.

3. Shipping Duration

Cairo and Giza: 1 to 3 working days.

Other provinces: 3 to 7 working days.

The mentioned durations are approximate and may increase in cases of seasonal pressure or circumstances beyond our control.

4. Shipping fees Shipping fees

Shipping fees are calculated during the order completion and are clearly displayed before confirming the purchase.

Shipping fees may vary depending on the province or the shipping company used.

5. Receipt and payment upon delivery Delivery and cash on delivery

In the case of cash on delivery, the customer is obligated to receive the order at the scheduled time.

In case of refusal to accept without a valid reason, the site has the right to ban the customer from using the cash-on-delivery service in the future.

6. Delay or failure of delivery Delay or failure of delivery

In case the order cannot be delivered due to an error in the address details or the customer's lack of response, the customer will bear the responsibility for reshipping.

The elantony website is not responsible for delays caused by the shipping company.

7. Damage or loss of the shipment Damage or loss of the shipment

In case the order arrives damaged or incomplete, you must inform us within 24 hours of receipt and provide clear photos.

We are coordinating with the shipping company to resolve the issue according to their policies.

8. Service Duration

All orders are considered services for selling physical products, and there are no digital services or subscriptions.

The service period ends upon successful delivery of the product to the customer.

9. Shipping Policy Changes Amendments to the shipping policy

The website administration has the right to modify the shipping policy and service duration at any time.

The amendments are applied as soon as they are published on the website.

By using the elantony website, you agree to the shipping policy and service duration mentioned above.